CustodyProof Help Center

Welcome! CustodyProof helps you track custody time, document evidence, and generate court-ready reports — all in one private place. These articles explain how everything works, in plain language.

CustodyProof is a documentation tool, not a law firm. Nothing here is legal advice — for questions about your specific case, please consult a family law attorney.

Getting started

• Getting started with CustodyProof — Signing up, subscribing, the two onboarding questions, adding your children, and the setup checklist.
• Your Dashboard and What's New — Quick actions, the cards on your home screen, and where to see recent app updates.

Tracking custody time

• Adding custody time on the calendar — Overnight stays vs. timed visits, flagging violations, editing and deleting entries, and reading the calendar.
• How custody time is counted — The overnight math explained plainly (with examples), visits vs. overnights, and how percentages work.
• Understanding your statistics — Percentages, trends, per-child breakdowns, and why the Dashboard and Statistics always match.

Your custody schedule

• Set up your custody schedule — Describe your schedule in plain words (or upload your agreement) and we fill your whole calendar; reviewing the pattern, alternating weeks, monthly patterns, and managing schedules.
• Holiday and vacation blocks — Summer possession, holidays, alternating years, and "dates to be designated."
• Deadlines & Reminders — Notice deadlines from your order ("designate by April 1"), adding your own, and how the dashboard nudges you.
• Keeping your schedule accurate — The review-and-confirm flow, one-tap fixes for days that differed, the weekly check-in, Plan vs Actual, and the duplicate-entry data check.
• Bring your history from another app — Import your OurFamilyWizard/Talking Parents calendar export, convert a PDF or spreadsheet with ChatGPT/Claude, and review everything before it saves.

Evidence, expenses, and Vero

• The evidence vault — Quick capture, the seven categories, supported files, views and search, and how your files are encrypted.
• Tracking expenses — Logging child-related costs, receipts, what the other parent owes, and the court-ready expense report.
• Vero, your AI assistant — Turning notes, screenshots, and voice memos into records you review before saving; the screenshot checker; and Vero's privacy rules. (Case Builder plan.)

Reports, billing, and your account

• Reports and exports — Court-ready PDFs, nights vs. child-nights, CSV export, the complete evidence ZIP, and the export tray.
• Plans and billing — What each plan includes and costs, upgrading to Case Builder, payment issues, canceling, and resubscribing.
• Understanding charges from Custody Proof — How the charge appears on your statement (CUSTODYPROOF.COM), the amounts that exist, unrecognized charges, and where to find receipts.
• How to cancel, and our refund policy — The cancel steps, what happens to your access and data afterwards, and how refund requests are handled.
• Your account, data, and privacy — What's stored, encryption, why only you can see your data, exporting everything, and closing your account.

Quick answers

• FAQ and troubleshooting — The most common questions: counting quirks, duplicates, upload limits, Vero access, billing, and more.

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Need more help? Open the Support page in the app (always available, even if your subscription has lapsed) or email support@custodyproof.com.