CustodyProof Help Center

Welcome! CustodyProof helps you track custody time, document evidence, and generate court-ready reports — all in one private place. These articles explain how everything works, in plain language.

CustodyProof is a documentation tool, not a law firm. Nothing here is legal advice — for questions about your specific case, please consult a family law attorney.

Getting started

• Getting started with CustodyProof — Signing up, subscribing, the two onboarding questions, adding your children, and the setup checklist.
• Your Dashboard and What's New — Quick actions, the cards on your home screen, and where to see recent app updates.

Tracking custody time

• Adding custody time on the calendar — Overnight stays vs. timed visits, flagging violations, editing and deleting entries, and reading the calendar.
• How custody time is counted — The overnight math explained plainly (with examples), visits vs. overnights, and how percentages work.
• Understanding your statistics — Percentages, trends, per-child breakdowns, and why the Dashboard and Statistics always match.

Your custody schedule

• Set up your custody schedule — Describe your schedule in plain words (or upload your agreement) and we fill your whole calendar; reviewing the pattern, alternating weeks, monthly patterns, and managing schedules.
• Holiday and vacation blocks — Summer possession, holidays, alternating years, and "dates to be designated."
• Deadlines & Reminders — Notice deadlines from your order ("designate by April 1"), adding your own, and how the dashboard nudges you.
• Keeping your schedule accurate — The review-and-confirm flow, one-tap fixes for days that differed, the weekly check-in, Plan vs Actual, and the duplicate-entry data check.
• Bring your history from another app — Import your OurFamilyWizard/Talking Parents calendar export, convert a PDF or spreadsheet with ChatGPT/Claude, and review everything before it saves.

Evidence, expenses, and Vero

• The evidence vault — Quick capture, the seven categories, supported files, views and search, and how your files are encrypted.
• Tracking expenses — Logging child-related costs, receipts, what the other parent owes, and the court-ready expense report.
• Vero, your AI assistant — Turning notes, screenshots, and voice memos into records you review before saving; the screenshot checker; and Vero's privacy rules. (Case Builder plan.)

Reports, billing, and your account

• Reports and exports — Court-ready PDFs, nights vs. child-nights, CSV export, the complete evidence ZIP, and the export tray.
• Plans and billing — What each plan includes and costs, upgrading to Case Builder, payment issues, canceling, and resubscribing.
• Understanding charges from Custody Proof — How the charge appears on your statement (CUSTODYPROOF.COM), the amounts that exist, unrecognized charges, and where to find receipts.
• How to cancel, and our refund policy — The cancel steps, what happens to your access and data afterwards, and how refund requests are handled.
• Your account, data, and privacy — What's stored, encryption, why only you can see your data, exporting everything, and closing your account.

Quick answers

• FAQ and troubleshooting — The most common questions: counting quirks, duplicates, upload limits, Vero access, billing, and more.

Need more help? Open the Support page in the app (always available, even if your subscription has lapsed) or email support@custodyproof.com.